Milkii Privacy Policy

Last updated: 22nd of October, 2024

Introduction

Oromia International Bank built the Milkii Pro app as a financial service app to provide micro-lending solutions to users. This Privacy Policy is meant to help users understand how we collect, use, and protect personal data through this app. By using Milkii Pro, you agree to this Privacy Policy.

Information We Collect

We collect the following types of information from you:

• Personal Information: This includes your name, date of birth, address, email address, phone number, banking details, and other identifying information required to process loans.
• Banking Information: Transaction history, loan history, and other bank-related data to determine eligibility.
• Device Information: Technical information about your device, such as IP address, device name, and OS version.
• Usage Data: Information on how you interact with the app, including access times, loan requests, and repayment history.

How We Use Your Information

We use the information collected for the following purposes:

• Loan Eligibility: To analyze customer details and determine eligibility for various loans.
• Service Provision: To provide, maintain, and improve our services, including processing loan applications and managing repayments.
• Customer Support: To respond to your inquiries, process your transactions, and troubleshoot issues.
• Compliance: To comply with regulatory obligations and ensure user eligibility according to our internal policies and Ethiopian laws.

Information Sharing

We do not share personal information with third parties, except:

• With Service Providers: To help facilitate loan disbursement, airtime provision, merchant payments, or to perform related services on our behalf (e.g., telecom partners and SantimPay).
• With Regulators: To comply with local laws and regulations.
• With Your Consent: We may share your information with third parties for purposes that you specifically authorize.

Security of Your Data

We value your trust in providing us with your personal information. We use commercially acceptable security measures, including encryption, to protect your data. However, please remember that no method of transmission over the Internet is 100% secure, and we cannot guarantee its absolute security.

Data Retention

We retain personal information for as long as needed to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

User Rights

You have the right to:

• Access: Request a copy of the data we hold about you.
• Correct: Request corrections to any inaccurate information.
• Delete: Request deletion of your data, subject to legal and regulatory requirements.

Cookies and Tracking Technologies

We may use cookies or similar technologies to improve your experience. You can choose to accept or refuse these cookies, but note that some features of the app may not work properly without them.

Children's Privacy

This service is not intended for anyone under the age of 18. We do not knowingly collect personally identifiable information from children.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Users are encouraged to review it from time to time. We will notify you of significant changes by posting the new Privacy Policy on this page.

Contact Us

If you have any questions or suggestions regarding our Privacy Policy, please contact us at:

Oromia International Bank PLC
bankiioromia@gmail.com
Africa Avenue, Oromia Bank Building Addis Ababa, Ethiopia